Return Policy
At Risen Pharma, customer satisfaction is our top priority. We understand that sometimes you may need to return a product, and we are here to make the process as simple and straightforward as possible. Please read our return policy carefully to ensure a smooth experience.
Returns Eligibility
- Return Window: You may request a return within 15 days of receiving your order.
- Unopened Product: To qualify for a return, the product must be unopened, unused, and in its original packaging. We cannot accept returns if the bottle seal has been broken or tampered with.
How to Initiate a Return
If you meet the above criteria and wish to return your product, please follow these steps:
- Contact Us: Email us at [Your Email] or call us at 0328 8564707 within 15 days of delivery. Please provide your order number, product details, and the reason for the return.
- Return Authorization: Our customer service team will review your request and provide you with a return authorization if your return is eligible.
- Shipping the Return: Once authorized, securely pack the product and ship it to the address provided by our team. Please note that the return shipping costs are the responsibility of the customer.
Refund Policy
- Full Refund: If your return is approved, we will issue a full refund of the product price. Please note that the original delivery fee will be deducted from the refund amount.
- Processing Time: Refunds will be processed within 7-10 business days of receiving the returned product. The amount will be credited back to your original payment method.
Non-Returnable Items
- Any product that has been opened or used.
- Products returned after the 15-day return window.
Contact Us
If you have any questions or concerns about our return policy or need assistance with a return, please do not hesitate to contact us:
Email: mailrisenpharma@gmail.com
Phone: 0328 8564707
Hours of Operation: 24/7
Thank you for choosing Risen Pharma. We appreciate your trust and are here to help ensure your satisfaction.